Your pack shipment

Packages are generally dispatched within 5 work days after receipt of payment and are shipped via Canada Post.

Shipping fees include handling and packing fees as well as postage costs.
Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.
Boxes are amply sized and your items are well-protected. 

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Tracking your shipment

Normal delivery method may not offer tracking methods for.
If you prefer delivery with tracking, there is an additional cost, so please contact us before ordering.
When it applies, we will provide you with a link to track your package online.

Taxes and customs

Depending on the country or region in which you reside, customs fees and other additional taxes may apply. The buyer is responsible for all charges following the order's checkout. Dracolite can not be held liable for these charges, nor can it determine them in advance. Please contact your local customs office for more information. If the customer refuses or returns the package for any reason, Dracolite reserves the right to charge any extra costs.

Delivery Canada and USA (2 weeks)*
Delivery Europe et ailleurs dans le monde (2-6 weeks)*

*For items that are in stock only

Accelerated delivery (1-5 days)

Accelereted delivery is always available on demand for an additionnal fees. Make sure to contact us before placing your order so we can calculate the fees for this type of delivery. 

Production Delays

Im some cases, items need to be produced before they are shipped. You will be informed of these delays and when you items will be shpped.