FAQ

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FAQ2020-08-13T17:10:43-04:00
I want to receive my order before a specific date, can you help me?2020-08-01T13:54:49-04:00

Answer

It is important to communicate with us to ensure that you receive your products on time. As several item are made to order, it is also necessary to count the manufacturing times for certain models. Contact us beforehand to ensure deadlines.

For more information go to our Shipping page

Do I have a tracking number for my order?2020-08-01T13:50:38-04:00

Answer

Most shipping methods offer a tracking number with your package. You can therefore follow your shipment as soon as it leaves our workshops or our store to your delivery address. Contact us if in doubt.

For more information go to our Shipping page.

What is the maintenance needed for your clothes?2020-08-01T11:44:41-04:00

Answer

  • Before wash in the washing machine, remove all leather and satin string.
  • Avoid placing the dryer, dry in open air.
  • Before washing, remove satin strings and leather cords

 

How to properly store the masks ?2020-08-01T10:58:38-04:00

Answer

Store your masks in a cool, dry place, ideally between 15 and 30 C. If the mask has been exposed to low temperatures, do not handle it and allow it to adjust to room temperature before wearing it.

Avoid storing the masks with weight on them to avoid deforming them. Store the masks separately in cloth or plastic bags to avoid damaging the coloring.

How to clean the mask without damaging it ?2020-08-01T10:59:05-04:00

Answer

Gently clean the inside of the mask by hand with lukewarm water and mild soap. Avoid abrasive cloths and repetitive rubbing.

It is normal for the basecoat inside the mask to lose its opacity after repetitive cleaning. You can touch up with black acrylic paint if necessary.

How to properly wear the mask?2020-08-01T11:00:36-04:00

Answer

To prevent the mask from cracking, avoid opening and closing it suddenly. You have to put it on the face and let it take its shape with the warmth of your skin.

Fatty substances like petroleum jelly or oil-based makeup shorten the life of the mask. Always clean the inside of your mask thoroughly after using it in contact with these products.

Foam pads are included with each mask. You can stick them inside it at the support points for more comfort.

What is the maintenance needed for your leather products?2020-08-01T11:41:18-04:00

Answer

  • Leather products must be stored in a clean and dry environment to prevent mold or premature ageing on the leather.
  • Before placing a wet item in storage, dry it in its original form in open air.
  • A wax specially made for leather (found at any shoemaker) may be applied periodically to ensure its durability.
Is maintenance necessary between uses of your weapons?2020-08-01T11:56:25-04:00

Answer

No. We recommend keeping the blade clean with water if it gets soiled by dirt or sand. Calimacil weapons do not have a coating that can be damaged, replaced or that requires maintenance as regular latex sword does.

What are the standard lengths of our weapons?2020-08-01T12:09:12-04:00

Answer

The total length of the weapon is taken from the tip to the pommel.

For more details, look in the description of the weapon.

How much does a weapon weight?2020-08-01T12:06:57-04:00

Answer

Depending on the length and the handle, the weight of a weapon varies between 275 and 1000 g (0.6 to 2.2 lbs).

What type of reinforcement do you use?2020-08-01T12:06:49-04:00

Answer

The tip is reinforced with a matrix composite that fuses to the foam and prevents the perforation of the foam by the rod, which allows you to point hit safely. The axe heads are also reinforced to give them body, a performance that is similar to a real axe, and to prevent the head from ripping. Some weapons are also reinforced with Kevlar at the tip.

What is the difference between our swords and a latex sword?2020-08-01T12:08:22-04:00

Answer

Calimacil foam (often misnamed injected foam) is an industrial-strength polyurethane foam with a delayed reaction for injection use.

Calimacil foam weapons offer many advantages compared to latex weapons. These are a few of the characteristics that differentiate Calimacil foam weapons from latex weapons: spectacular realism, durability in extreme combat conditions, weather resistant, very safe.

Are our swords safe for children?2020-08-01T12:10:30-04:00

Answer

Yes, Calimacil foam respect CE EN-71 safety standards. The CE standard is a European compliance standard on the safety of toys for children between the ages of 4 and 14. However, all children should be supervised by an adult in charge and must know how to properly hold and use the sword.

Can I get hurt with a your foam weapon?2020-08-01T12:14:38-04:00

Answer

It is your responsibility to strike safely, that is to hit not using full force, avoid hitting the face or sensitive areas. Just as in a paintball game, some may get bruises, and it is also your responsibility to wear adequate protective gear depending on your game style.

Is it normal that the blade discolours on my hands if I rub it?2020-08-01T12:12:33-04:00

Answer

The blade’s colouring process is a coating agent applied in the mold, which must fuse to the foam. The excess disappears over time and the blade will keep its metallic colour. The blade cannot be repainted using this process since it involves molding the blade. Note that usage could result in a loss of shine on the blade.

How long does your foam weapons last?2020-08-01T12:14:29-04:00

Answer

Our clients uses them for extreme combats and vacation camps. They have been used them for years without any problem.

You claim that the foam weapon is weather resistant, how was this tested?2020-08-01T14:03:20-04:00

Answer

For one year to the day, we exposed two weapons to the outdoor elements sun, rain, frost, etc. The Calimacil weapon yellowed slightly but the properties remained the same except for the handle had a more dull appearance on the side exposed to the sun compared to unexposed side. On the other hand, the latex weapon disintegrated and was no longer usable.

Do you have a physical store ?2020-07-24T17:17:46-04:00

Answer

Yes, we are located inside Dracolite, a large store on 2 floors located at 6370 St-Hubert in Montreal open to the public 7 days a week.

Contact information
6370 rue Saint-Hubert
Montreal (QC) H2S 2M2
Canada

Telephone: 514-355-0022
support@dracolite.com

Business hours
Monday to Wednesday: 10 a.m. to 6 p.m.
Thursday – Friday: 10 a.m. to 9 p.m.
Saturday – Sunday: 10 a.m. to 5 p.m.

Where are your workshops located?2020-07-24T17:19:14-04:00

Answer

Our workshops are located directly in our Montreal premises at Dracolite at 6370 St-Hubert on the St-Hubert plaza.

Can I visit your workshops ?2020-07-24T17:20:48-04:00

Answer

Unfortunately, in order to maintain an environment favoring concentration for our craftsmen, our workshops are not accessible to the general public. You can however visit our shop!

Come see our unique shop!
6370 rue St-Hubert,
Montreal, Quebec
Canada H2S 2M2

Business hours :
Monday to Wednesday: 10 a.m. to 6 p.m.
Thursday and Friday: 10 a.m. to 9 p.m.
Saturday and Sunday: 10 a.m. to 5 p.m.

What is your return policy ?2020-08-12T15:53:48-04:00

Answer

If you are not completely satisfied with your product, you can return it as new within 30 days of receipt.
The reimbursement is subject to the following conditions:

  • Maximum time of 30 days.
  •  Valid for online purchases only.
  • Items must be returned to Dracolite Inc./Atelier Pirate at the customer’s expense.
  • The customer must provide a copy of the purchase invoice.
  • No return of personalized items accepted.
  • Items must not show any signs of wear.
  • Exchanges and returns must be approved by Dracolite.
  • Discounted items are not refundable.
  • The customer assumes the risk of loss or damage during transport.
  • There may be a 15% restocking charge on certain items.

Return address:

  • Dracolite
  • 6370 St-Hubert
  • Montreal, Quebec
  • H2S 2M2
Do you ship internationally?2020-08-01T13:57:21-04:00

Answer

If your country allows the import of our masks, you can buy on our website. We have many customers in Europe, the United States and around the world. Contact us if in doubt.

For more information go to our Shipping page.

I want to receive my order before a specific date, can you help me?2020-08-01T13:54:49-04:00

Answer

It is important to communicate with us to ensure that you receive your products on time. As several item are made to order, it is also necessary to count the manufacturing times for certain models. Contact us beforehand to ensure deadlines.

For more information go to our Shipping page

Do I have a tracking number for my order?2020-08-01T13:50:38-04:00

Answer

Most shipping methods offer a tracking number with your package. You can therefore follow your shipment as soon as it leaves our workshops or our store to your delivery address. Contact us if in doubt.

For more information go to our Shipping page.

What is the maintenance needed for your clothes?2020-08-01T11:44:41-04:00

Answer

  • Before wash in the washing machine, remove all leather and satin string.
  • Avoid placing the dryer, dry in open air.
  • Before washing, remove satin strings and leather cords

 

How to properly store the masks ?2020-08-01T10:58:38-04:00

Answer

Store your masks in a cool, dry place, ideally between 15 and 30 C. If the mask has been exposed to low temperatures, do not handle it and allow it to adjust to room temperature before wearing it.

Avoid storing the masks with weight on them to avoid deforming them. Store the masks separately in cloth or plastic bags to avoid damaging the coloring.

How to clean the mask without damaging it ?2020-08-01T10:59:05-04:00

Answer

Gently clean the inside of the mask by hand with lukewarm water and mild soap. Avoid abrasive cloths and repetitive rubbing.

It is normal for the basecoat inside the mask to lose its opacity after repetitive cleaning. You can touch up with black acrylic paint if necessary.

How to properly wear the mask?2020-08-01T11:00:36-04:00

Answer

To prevent the mask from cracking, avoid opening and closing it suddenly. You have to put it on the face and let it take its shape with the warmth of your skin.

Fatty substances like petroleum jelly or oil-based makeup shorten the life of the mask. Always clean the inside of your mask thoroughly after using it in contact with these products.

Foam pads are included with each mask. You can stick them inside it at the support points for more comfort.

What is the maintenance needed for your leather products?2020-08-01T11:41:18-04:00

Answer

  • Leather products must be stored in a clean and dry environment to prevent mold or premature ageing on the leather.
  • Before placing a wet item in storage, dry it in its original form in open air.
  • A wax specially made for leather (found at any shoemaker) may be applied periodically to ensure its durability.
Is maintenance necessary between uses of your weapons?2020-08-01T11:56:25-04:00

Answer

No. We recommend keeping the blade clean with water if it gets soiled by dirt or sand. Calimacil weapons do not have a coating that can be damaged, replaced or that requires maintenance as regular latex sword does.

What are the standard lengths of our weapons?2020-08-01T12:09:12-04:00

Answer

The total length of the weapon is taken from the tip to the pommel.

For more details, look in the description of the weapon.

How much does a weapon weight?2020-08-01T12:06:57-04:00

Answer

Depending on the length and the handle, the weight of a weapon varies between 275 and 1000 g (0.6 to 2.2 lbs).

What type of reinforcement do you use?2020-08-01T12:06:49-04:00

Answer

The tip is reinforced with a matrix composite that fuses to the foam and prevents the perforation of the foam by the rod, which allows you to point hit safely. The axe heads are also reinforced to give them body, a performance that is similar to a real axe, and to prevent the head from ripping. Some weapons are also reinforced with Kevlar at the tip.

What is the difference between our swords and a latex sword?2020-08-01T12:08:22-04:00

Answer

Calimacil foam (often misnamed injected foam) is an industrial-strength polyurethane foam with a delayed reaction for injection use.

Calimacil foam weapons offer many advantages compared to latex weapons. These are a few of the characteristics that differentiate Calimacil foam weapons from latex weapons: spectacular realism, durability in extreme combat conditions, weather resistant, very safe.

Are our swords safe for children?2020-08-01T12:10:30-04:00

Answer

Yes, Calimacil foam respect CE EN-71 safety standards. The CE standard is a European compliance standard on the safety of toys for children between the ages of 4 and 14. However, all children should be supervised by an adult in charge and must know how to properly hold and use the sword.

Can I get hurt with a your foam weapon?2020-08-01T12:14:38-04:00

Answer

It is your responsibility to strike safely, that is to hit not using full force, avoid hitting the face or sensitive areas. Just as in a paintball game, some may get bruises, and it is also your responsibility to wear adequate protective gear depending on your game style.

Is it normal that the blade discolours on my hands if I rub it?2020-08-01T12:12:33-04:00

Answer

The blade’s colouring process is a coating agent applied in the mold, which must fuse to the foam. The excess disappears over time and the blade will keep its metallic colour. The blade cannot be repainted using this process since it involves molding the blade. Note that usage could result in a loss of shine on the blade.

How long does your foam weapons last?2020-08-01T12:14:29-04:00

Answer

Our clients uses them for extreme combats and vacation camps. They have been used them for years without any problem.

You claim that the foam weapon is weather resistant, how was this tested?2020-08-01T14:03:20-04:00

Answer

For one year to the day, we exposed two weapons to the outdoor elements sun, rain, frost, etc. The Calimacil weapon yellowed slightly but the properties remained the same except for the handle had a more dull appearance on the side exposed to the sun compared to unexposed side. On the other hand, the latex weapon disintegrated and was no longer usable.

Do you have a physical store ?2020-07-24T17:17:46-04:00

Answer

Yes, we are located inside Dracolite, a large store on 2 floors located at 6370 St-Hubert in Montreal open to the public 7 days a week.

Contact information
6370 rue Saint-Hubert
Montreal (QC) H2S 2M2
Canada

Telephone: 514-355-0022
support@dracolite.com

Business hours
Monday to Wednesday: 10 a.m. to 6 p.m.
Thursday – Friday: 10 a.m. to 9 p.m.
Saturday – Sunday: 10 a.m. to 5 p.m.

Where are your workshops located?2020-07-24T17:19:14-04:00

Answer

Our workshops are located directly in our Montreal premises at Dracolite at 6370 St-Hubert on the St-Hubert plaza.

Can I visit your workshops ?2020-07-24T17:20:48-04:00

Answer

Unfortunately, in order to maintain an environment favoring concentration for our craftsmen, our workshops are not accessible to the general public. You can however visit our shop!

Come see our unique shop!
6370 rue St-Hubert,
Montreal, Quebec
Canada H2S 2M2

Business hours :
Monday to Wednesday: 10 a.m. to 6 p.m.
Thursday and Friday: 10 a.m. to 9 p.m.
Saturday and Sunday: 10 a.m. to 5 p.m.

What is your return policy ?2020-08-12T15:53:48-04:00

Answer

If you are not completely satisfied with your product, you can return it as new within 30 days of receipt.
The reimbursement is subject to the following conditions:

  • Maximum time of 30 days.
  •  Valid for online purchases only.
  • Items must be returned to Dracolite Inc./Atelier Pirate at the customer’s expense.
  • The customer must provide a copy of the purchase invoice.
  • No return of personalized items accepted.
  • Items must not show any signs of wear.
  • Exchanges and returns must be approved by Dracolite.
  • Discounted items are not refundable.
  • The customer assumes the risk of loss or damage during transport.
  • There may be a 15% restocking charge on certain items.

Return address:

  • Dracolite
  • 6370 St-Hubert
  • Montreal, Quebec
  • H2S 2M2
Do you ship internationally?2020-08-01T13:57:21-04:00

Answer

If your country allows the import of our masks, you can buy on our website. We have many customers in Europe, the United States and around the world. Contact us if in doubt.

For more information go to our Shipping page.