If you are not completely satisfied with your product, you can return it as new within 30 days of receipt.
The reimbursement is subject to the following conditions:
- Maximum time of 30 days.
- Valid for online purchases only.
- Items must be returned to Dracolite Inc./Atelier Pirate at the customer’s expense.
- The customer must provide a copy of the purchase invoice.
- No return of personalized items accepted.
- Items must not show any signs of wear.
- Exchanges and returns must be approved by Dracolite.
- Discounted items are not refundable.
- The customer assumes the risk of loss or damage during transport.
- There may be a 15% restocking charge on certain items.
If you would like more information regarding a refund, return or exchange, contact us at firstname.lastname@example.org or call us at 514 355-0022.